Last Updated: November 2025
These Terms of Service ("Terms") govern your access to and use of Efflux Biosimulations' ("Efflux," "we," "us," or "our") chromatography modeling and simulation platform, including our website, software, tools, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.
By creating an account, accessing our platform, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
You must be at least 18 years of age to use our Services. By using the Services, you represent and warrant that you meet this age requirement.
Efflux provides a cloud-based chromatography modeling and simulation platform designed for the biopharmaceutical industry. Our Services include:
To access certain features of the Services, you must create an account. You agree to:
You may not share your account credentials with others or allow others to access your account. Each user must have their own individual account.
Paid subscription plans (Academic and Enterprise) require payment in advance. Fees are based on the plan you select and may be billed monthly or annually at your option. Annual billing may include discounted pricing.
Your subscription will automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date. You will be charged the then-current subscription fee for your plan.
You agree to provide valid payment information and authorize us to charge your payment method for all fees incurred. If payment fails, we may suspend or terminate your access to paid features.
We reserve the right to change our pricing at any time. We will provide you with at least 30 days' notice of any price changes for your existing subscription. Price changes will take effect at the start of your next billing period after the notice period. If you do not agree to the price change, you may cancel your subscription.
All fees are non-refundable except as required by law or as otherwise specified in writing. If you cancel your subscription, you will not receive a refund for any unused portion of your billing period, but you will retain access to paid features until the end of that period.
All fees are exclusive of applicable taxes, duties, or similar governmental assessments, including VAT, GST, sales tax, or similar taxes. You are responsible for paying all such taxes except for taxes based on our net income.
You retain all ownership rights to your data, including your project configurations, simulation parameters, experimental data uploads, and simulation results ("Your Data"). Across all subscription tiers (Free, Academic, and Enterprise), you maintain full ownership of Your Data.
By using the Services, you grant Efflux a limited, non-exclusive, worldwide license to use, process, and store Your Data solely for the purpose of:
We will not use Your Data for any other purpose without your explicit consent. We do not claim ownership of Your Data and will not share it with third parties except as described in our Privacy Policy.
The Services, including all software, algorithms, models, templates, documentation, and content (excluding Your Data), are owned by Efflux and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Services in accordance with these Terms.
You may not copy, modify, distribute, sell, lease, or reverse engineer any part of the Services or our proprietary algorithms and models.
You are free to use, publish, and commercialize the simulation results generated using the Services. We do not require attribution for results, though it is appreciated. However, you must comply with all applicable laws and regulations when using simulation results, particularly in regulatory submissions or manufacturing processes.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree NOT to:
We reserve the right to investigate and take appropriate legal action against anyone who violates this Acceptable Use Policy, including suspending or terminating accounts.
THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, EFFLUX DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
IMPORTANT: Simulation results generated by the Services are computational predictions based on mathematical models. EFFLUX MAKES NO GUARANTEES REGARDING THE ACCURACY, RELIABILITY, OR SUITABILITY OF SIMULATION RESULTS FOR ANY PARTICULAR PURPOSE.
You assume all risk and responsibility for the use of simulation results. Results should be independently verified through experimental validation before being used in production processes, regulatory submissions, or any critical applications. Efflux is not liable for any consequences arising from reliance on simulation results.
The Services are tools to assist your professional judgment, not replace it. You are solely responsible for all decisions made based on simulation results. The Services do not constitute professional advice, and you should consult with qualified professionals as appropriate.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EFFLUX, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if Efflux has been advised of the possibility of such damages.
IN NO EVENT SHALL EFFLUX'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE AMOUNT YOU PAID TO EFFLUX IN THE 12 MONTHS PRECEDING THE CLAIM. FOR FREE TIER USERS, OUR TOTAL LIABILITY SHALL NOT EXCEED €100.
You agree to indemnify, defend, and hold harmless Efflux and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:
These Terms remain in effect while you use the Services. Your subscription continues until cancelled by you or terminated by us in accordance with these Terms.
You may cancel your subscription at any time by contacting us at contact@effluxbio.com. Upon cancellation:
We may suspend or terminate your access to the Services immediately, without prior notice, if:
Upon termination of your account:
Before terminating your account, we recommend exporting Your Data. After account deletion, we may not be able to recover Your Data. Contact us if you need assistance with data export.
We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice. We will make reasonable efforts to notify you of material changes that negatively impact your use of the Services. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Services.
We may update these Terms from time to time. When we make material changes, we will notify you by email (if you have an account) and/or by posting a prominent notice on our website at least 30 days before the changes take effect. The "Last Updated" date at the top indicates when these Terms were most recently revised. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and may cancel your subscription.
Your privacy is important to us. Our Privacy Policy explains how we collect, use, share, and protect your personal information. By using the Services, you also agree to our Privacy Policy, which is incorporated into these Terms by reference.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our infrastructure is hosted in the European Union. For enterprise customers, Data Processing Agreements (DPAs) are available upon request.
The Services may contain links to third-party websites, services, or resources. We do not endorse and are not responsible for the content, products, services, or practices of third parties. Your interactions with third parties are solely between you and the third party. We encourage you to review the terms and privacy policies of any third-party services you access.
These Terms shall be governed by and construed in accordance with the laws of the European Union and the jurisdiction where Efflux Biosimulations is incorporated, without regard to its conflict of law provisions.
Any dispute arising out of or related to these Terms or the Services shall be resolved through good-faith negotiations between the parties. If negotiations fail, disputes shall be subject to the exclusive jurisdiction of the competent courts in the EU jurisdiction where Efflux is incorporated.
Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Efflux regarding the Services and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.
Efflux shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, or failures of third-party services or infrastructure.
Sections of these Terms that by their nature should survive termination will survive, including but not limited to: User Data and Intellectual Property Rights, Disclaimers and Warranties, Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and General Provisions.
These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Efflux. You have no authority to bind Efflux or make commitments on our behalf.
If you have questions about these Terms or the Services, please contact us at contact@effluxbio.com
By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
